G.R.J. Trades and Finance Limited (hereinafter referred as “the Company”), having CIN U74899DL1994PLC062773 and having its registered office at 8th Floor, I-89, 23 KG Marg Himalaya House, Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001, registered with the Reserve Bank of India as a Non-Banking Financial Company. Categorised under Base Layer as Non-Deposit Taking, Non-Systemically Important NBFC having registration No. B-14.02203.

The Company provides leverage technology to transform the lending experience - delivering fast, seamless access to credit tailored to your needs.

In compliance of RBI Master Direction – Non-Banking Financial Companies (Responsible Business Conduct) Directions, 2025, RBI/DOR/2025-26/362DOR.MCS.REC.No.281/01-01-039/2025-26 dated November 28, 2025, the Board has approved the Grievance Redressal Mechanism.

The Company acknowledges that adherence to the principles of responsible business conduct, customer fairness, transparency, accountability, and effective grievance redressal constitutes a fundamental regulatory obligation.

It is essential that grievances of the customers are given due consideration and quick action is taken to resolve the same. The Company shall ensure that all disputes arising out of decisions of the functionaries are heard and disposed of at least at the next higher level.

The Company shall have a robust grievance redressal mechanism that shall not be compromised in any manner on account of outsourcing.

The Board has appointed Mr. Dinesh Kumar as the Grievance Redressal Officer (GRO). The GRO is responsible for the overall functioning of the Company's grievance redressal mechanism. Further, Mr. Tushar Bansal has been appointed as the Nodal Grievance Redressal Officer (NGRO) to handle escalated grievances.

Any customer/borrower having any grievance may contact/reach us through the following escalation mechanism:

• Level 1 - Customer Support: File a complaint via email at support@turantloan.com. Team will respond within 7 days. Also contact at+91 92890 08981.
• Level 2 - Grievance Redressal Officer: If not resolved within 7 days, escalate to GRO Mr. Dinesh Kumar

  Tel: +91 87963 22866

  Email: grievance@turantloan.com

• Level 3 - Nodal Grievance Redressal Officer: If not resolved within 15 days, escalate to NGRO Mr. Tushar Bansal

  Tel: +91 93551 88498

  Email: nodalofficer@turantloan.com

The Company does not discriminate against physically or visually challenged applicants. Visually challenged applicants may contact customer support at+91 92890 08981.

The Board will periodically review compliance of this Code and the functioning of the grievance redressal mechanism.